Question 1

How can I contact Flatpack Modular for inquiries about your services?

Accepted Answer

At Flatpack Modular, we prioritize making it easy for you to get in touch with us regarding our smart DIY services including kitchens, wardrobes, and other cabinetry solutions. You can reach us by phone at 020 444 5775 from 9.00am to 4.00pm, Monday to Friday. Please note that we are closed on Saturdays, Sundays, and public holidays. If you prefer, you can also contact us via our website contact form or send us an email at flatpackmodular@gmail.com. We are a locally owned and operated business in Taranaki, and we're here to help with all your home improvement needs!

Question 2

Do you have a showroom?

Accepted Answer

At Flatpack Modular, we are committed to providing our customers with the best possible experience when selecting flatpack and modular joinery for their home. While we primarily operate as an online home improvement store, we understand the importance of seeing and feeling the quality of our products in person. Therefore, we have a showroom available by appointment only for customers utilizing our Additional Services. To book a consultation and visit our showroom, please email us at modulartaranaki@gmail.com

Question 3

Are the listed prices on Flatpack Modular's website inclusive of GST?

Accepted Answer

Yes! All prices on Flatpack Modular's website are inclusive of GST. We are committed to providing transparent and straightforward pricing for your home improvement projects. Whether you're upgrading your kitchen, wardrobes, or cabinets, you can confidently budget your DIY projects knowing there are no hidden fees. Enjoy shopping for your locally manufactured joinery from Taranaki, knowing that all costs have already been accounted for.

Question 4

How long does it take to receive my order from Flatpack Modular?

Accepted Answer

At Flatpack Modular, we are passionate about providing smart DIY solutions quickly and efficiently! We strive to manufacture and dispatch your order within 20 working days of receiving the initial deposit. During the order confirmation process, we will arrange specific time frames and verify them once we have received your deposit, ensuring you are always in the loop. Please note that these time frames apply to our standard modular cabinetry and may alter depending on factory workloads, staff illness and material availability. If your order includes non-stocked items, the lead time for these will be clearly indicated on the invoice provided. Whether you're revamping your kitchen, office space, or adding custom cabinetry, we are committed to delivering quality and convenience right to your doorstep from our local facilities in New Plymouth!

Question 5

How does Flatpack Modular handle delivery and pickup options for orders?

Accepted Answer

At Flatpack Modular, we aim to provide flexible and convenient options for receiving your orders. Once you submit your order through our quote cart, we will calculate the delivery cost based on the size of your order and your delivery location. This way, you get a tailored quote that accurately reflects your specific requirements. If you prefer to pick up your order instead of having it delivered, you have the option to do so at no additional charge. This flexibility ensures that you can choose the most convenient and cost-effective way to receive your items. Our joinery products are locally manufactured here in New Plymouth, guaranteeing high quality and local support.

Question 6

Can I collect my order and what are the procedures involved?

Accepted Answer

Yes. All goods purchased from Flatpack Modular can be collected at no charge from our factory, which is located in New Plymouth. The collection can be done during our working hours. The specific time frames for collection will be arranged during the order confirmation process and will be verified upon receipt of the final payment. This ensures a smooth and efficient handover of your kitchens, wardrobes, cabinets, or any other home improvement items you have ordered. Please ensure you bring the necessary documentation, such as the order confirmation and ID, to facilitate a quick pickup.

Question 7

What are the payment terms?

Accepted Answer

Payment terms – Standard Cabinetry Only:
50% DEPOSIT of the contract price must be paid on acceptance of a quote to initiate production and shall be deemed to be acceptance of our terms
REMAINING BALANCE is due before delivery or pick up of any goods
Payment may be made by online banking or manual bank deposit
Failure by the customer to pay any amount due will entitle FMT to cancel any contracts which they have with the customer
Cancellation due to non-payment will incur a fee for any production costs already incurred, administration costs and/or freight
Payment terms - for all other items required:
FULL PAYMENT is required on acceptance of a quote to initiate production, order or supply and shall be deemed to be acceptance of our terms
Payment terms – Additional Services provided by FMT:
FULL PAYMENT is required on acceptance of a quote to initiate any additional services required by the customer

Question 8

Why should I choose Flatpack Modular for my kitchen and wardrobe cabinetry needs over other online home improvement stores?

Accepted Answer

At Flatpack Modular, we offer you the unique advantage of buying directly from the manufacturer, ensuring you receive top-quality products at competitive prices. We are a locally owned and operated business, with all our cabinetry proudly made right here in New Plymouth by our dedicated team of professionals. This local manufacturing guarantees that our customers in the Taranaki region have direct access to us for any questions, concerns, or additional customizations they might need. Whether you're upgrading your kitchen, installing new wardrobes, or enhancing any other space in your home, choosing Flatpack Modular means choosing an enthusiastic team committed to delivering smart DIY solutions with a personal touch. Experience the difference of locally crafted excellence and personalized service with Flatpack Modular.

Question 9

Are the cabinets provided by Flatpack Modular custom made or prefabricated?

Accepted Answer

Yes, all our cabinets at Flatpack Modular are custom made here in New Plymouth. Once we receive your confirmation and the initial deposit, we begin manufacturing according to your specifications. This ensures that each piece is tailored to meet your exact needs and preferences, offering a perfect fit for your kitchens, wardrobes, or any cabinetry requirements throughout your home. Our locally owned and manufactured approach in Taranaki emphasizes quality and precision in every project we undertake.

Question 10

What is included with my purchase from Flatpack Modular, and are there any additional features that enhance the cabinetry?

Accepted Answer

At Flatpack Modular, we're thrilled to offer a complete package with every purchase! Yes, all assembly hardware is included with our cabinetry kits, so you won't have to worry about missing any crucial components. Additionally, our cabinets come with soft-closing hinges and drawers, ensuring smooth and quiet operation—no more slamming drawers! For added support and stability, our taller drawers are equipped with rectangle gallery rails. Whether you're updating your kitchen, wardrobe, or any other cabinetry in your home, our locally-owned and Taranaki-manufactured products are designed to provide both functionality and style. Happy DIY-ing!

Question 11

Are the doors and drawers soft closing?

Accepted Answer

Yes. All doors and drawers from Flatpack Modular come equipped with soft-closing hardware to ensure a smooth and quiet operation. Additionally, our taller drawers are designed with rectangular gallery rails to provide extra support and stability. Whether you are upgrading your kitchen, wardrobe, or other cabinetry throughout your home, our smart DIY solutions make installation straightforward, letting you enjoy your new space with ease.

Question 12

What materials are used in Flatpack Modular's cabinetry, and are there options for customization?

Accepted Answer

At Flatpack Modular, we pride ourselves on offering high-quality, durable cabinetry designed to withstand the demands of everyday use. Our cabinets are constructed from gloss white 16.5mm moisture-resistant (MR) particle board, which ensures longevity and resilience, particularly in damp environments. The edges of these cabinets are finished with a matching 1mm PVC, providing a seamless and polished look.

For those looking for variety, our standard colour board is made from 16.5mm Melamine, available in a wide range of colours to suit your personal style and home decor. Like our gloss white option, these boards also come with a matching 1mm PVC edge to maintain a clean and consistent appearance.

Additionally, we are excited to announce that in the near future, we will be offering an option to upgrade to a more robust 18.5mm board, giving customers even more flexibility and choice. This upgrade will be particularly beneficial for clients seeking extra durability and strength for their cabinetry needs.

Whether you're outfitting kitchens, wardrobes, or other cabinetry throughout your home, Flatpack Modular provides smart DIY solutions that combine aesthetic appeal with practical functionality. Locally owned and manufactured in Taranaki, our products support local craftsmanship while delivering exceptional value to our customers.

Question 13

What makes Flatpack Modular’s cabinetry superior to other options available on the market?

Accepted Answer

At Flatpack Modular, we pride ourselves on delivering high-quality, precisely manufactured cabinetry for your home improvement needs. All of our cabinetry is custom cut using state-of-the-art CNC machines, which ensures exceptional accuracy and consistency in production. One of the standout features of our cabinets is the mortice and tenon construction. This method not only simplifies assembly but also enhances the durability of the cabinetry and requires fewer fixings compared to other methods. Additionally, all our cabinets come with solid 16.5mm backs and our corner units come with a solid top ensuring strength and durability to last for years to come. Whether you're upgrading your kitchen, wardrobes, or any other storage spaces, you can trust Flatpack Modular to offer superior quality and locally manufactured products from Taranaki.

Question 14

What is Flatpack Modular's assembly process for their cabinets, and are there flatpack options available?

Accepted Answer

At Flatpack Modular, we believe in making your home improvement projects as seamless and enjoyable as possible! That's why all our cabinets come fully assembled, ready for immediate installation, saving you both time and effort. The only exception to this are our tall corner cabinets, which are shipped as flatpacks due to their size and the space needed for delivery. For professional trades looking for more flexibility, we offer a flatpack option exclusively. Simply email us at modulartaranaki@gmail.com for more information. Whether you're upgrading your kitchen, designing a new wardrobe, or installing custom cabinetry, our smart DIY solutions, proudly manufactured in New Plymouth, have got you covered!

Question 15

Do you offer products suitable for every room in my house, and can I request custom designs?

Accepted Answer

Absolutely! At Flatpack Modular, we're enthusiastic about providing smart DIY solutions for every corner of your home. Our extensive range of cabinets is perfect for any room, be it your kitchen, wardrobe, garage, or office. We locally manufacture all our products right here in Taranaki, ensuring top-notch quality and craftsmanship. And if you have specific needs or designs in mind, we're more than happy to custom design and manufacture to meet your unique requirements. Whether you're looking to revamp your kitchen, organize your wardrobes, or set up a functional office space, Flatpack Modular has you covered!

Question 16

What are the available panel thickness options for cabinetry, and are there options to upgrade?

Accepted Answer

At Flatpack Modular, we currently offer cabinetry panels with a thickness of 16.5mm. We understand the importance of providing options that cater to varying needs and preferences, which is why we are excited to announce that in the near future, we will be introducing an upgrade option to 18.5mm panels. This upgrade will allow for even greater flexibility and durability in your home improvement projects, whether you're working on kitchens, wardrobes, or other cabinetry needs. Stay tuned for this enhancement to our product line, which aims to offer even more robust and versatile solutions for your modular and flatpack joinery requirements.

Question 17

Do you supply flatpack and modular joinery to cabinet makers and builders?

Accepted Answer

Yes, Flatpack Modular proudly supplies high-quality flatpack and modular joinery to cabinet makers and builders. We offer smart DIY solutions for all cabinetry needs, including kitchens, wardrobes, and other home improvement projects. Our products are locally owned and manufactured in Taranaki, ensuring top-notch quality and reliability. We recommend that tradies contact us directly at modulartaranaki@gmail.com to discuss their specific requirements and explore how we can assist in their projects. Our team is dedicated to providing excellent support and personalized solutions to meet your professional needs.

Question 18

How can tradies benefit from collaborating with Flatpack Modular for their cabinetry needs?

Accepted Answer

Tradies can gain numerous advantages by partnering with Flatpack Modular for all cabinetry projects throughout the home. As an online home improvement store, we specialize in offering high-quality flatpack and modular joinery, with products proudly manufactured locally in Taranaki. By working with us, tradies can assure their clients of durable, expertly crafted kitchens, wardrobes, and cabinets that are both aesthetic and functional. Moreover, we provide tailored support to tradies, ensuring they have access to the best solutions for their projects. We recommend that tradies contact us directly to discuss how we can cater to their specific needs and streamline their workflow, helping them deliver exceptional results to their clients.

Question 19

What warranty does Flatpack Modular provide for its modular and flatpack cabinetry products?

Accepted Answer

Flatpack Modular Taranaki, a locally owned and manufactured online home improvement store based in New Plymouth, offers a comprehensive warranty for all its modular and flatpack cabinetry products, including kitchens, wardrobes, and cabinet solutions. Our warranty ensures that your products are free from defects in materials and workmanship. We are committed to delivering high-quality, durable joinery for your home, and our warranty reflects this commitment. Yes, you can view our warranty HERE. For any additional queries about our warranty terms or if you need assistance with a claim, feel free to contact our customer service team. We are dedicated to providing excellent support and solutions for our valued customers.

Question 20

Can I order a custom-sized cabinet from Flatpack Modular if the standard sizes don't fit my space?

Accepted Answer

Absolutely! At Flatpack Modular, we're enthusiastic about helping you create the perfect cabinetry for your home. If our standard sizes don't quite fit your space, we're happy to custom design and make anything that's not currently in our range. To order a custom-sized cabinet, simply leave full details and sizes in the notes section of the quote checkout. Alternatively, you can email us directly with the specific information at modulartaranaki@gmail.com. Whether you're looking for a unique kitchen layout, a perfectly fitted wardrobe, or a bespoke cabinet, we've got you covered with our smart DIY services. Locally owned and manufactured in Taranaki, we are dedicated to ensuring your home improvement projects are seamless and tailored to your needs.

Question 21

Are handles and benchtops included in my order?

Accepted Answer

At Flatpack Modular, we understand that every home improvement project is unique, and personal preferences play a significant role in creating a space that truly reflects your style. Therefore, we offer a wide array of handles and benchtops, but these items are ordered separately from our cabinet range. This approach allows you to select from our extensive range of options, ensuring that you can customize your kitchen, wardrobe, and cabinets to match your specific design preferences and functional needs. Our wide selection provides the flexibility you need to create the perfect look and feel for your home renovation project.

Question 22

Can I get design assistance from Flatpack Modular when planning my home improvement project?

Accepted Answer

Yes, you can receive design assistance from Flatpack Modular. However, please note that there is a small charge for this service, as the prices quoted do not include any consultancy or design costs. We understand that some people need advice or a little help along the way. We offer two options: you can choose to DIY using our Design Templates and then quote your project by selecting the required items on our website, or you can opt for personalized Design Assistance for a more tailored experience. By choosing Flatpack Modular, you benefit from our commitment to quality, local manufacturing, and a seamless online shopping experience, all aimed at enhancing your home improvement journey.

Question 23

Do you offer installation services for your joinery products?

Accepted Answer

At Flatpack Modular, we pride ourselves on empowering you with smart DIY solutions for all your cabinetry needs, including kitchens, wardrobes, and cabinets, right from the comfort of your home. Currently, we do not offer installation services directly. However, don't worry! We're here to help make your home improvement journey as smooth as possible. While we are focused on delivering top-notch, locally manufactured products from Taranaki, we can provide you with contacts of reliable installation professionals if you need them. This way, you can enjoy the best of both worlds—high-quality modular joinery and expert installation support. Get ready to transform your space with Flatpack Modular!

Question 24

Can I organize my own freight company to collect my order from Flatpack Modular, and what should I consider before doing so?

Accepted Answer

Yes, you can organize your own freight company to collect your order from Flatpack Modular. However, there are a few important considerations to keep in mind:

1. **Type of Freight:** Your order is only suitable for 'furniture freight' and not 'general freight.' This is because our flatpack and modular joinery products need specialized handling to avoid damage during transport. Make sure the freight company you choose is experienced in handling furniture to ensure safe delivery.

2. **Risk and Insurance:** By choosing to organize your own freight, you take responsibility for the goods during shipping. Flatpack Modular does not provide insurance or replacements for goods damaged in transit when you choose an independent freight company. It’s highly recommended to discuss insurance options with your chosen freight company to protect your purchase.

By following these guidelines, you can help ensure that your Flatpack Modular order, whether it's for custom kitchens, wardrobes, or cabinetry, arrives safely and in good condition. If you have any additional questions or need recommendations for reliable furniture freight companies, don’t hesitate to reach out to our customer service team.